Comments and Suggestions Form

Please only use this form for comments about the practice and suggestions as to how we can improve our service to you. Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.

This is to inform you of the risks involved when sending and receiving personal information electronically (particularly by email).

•Any information transferred out of the practice’s network is NOT SECURE
•Your personal information could be intercepted by other family members or friends who have access to your email account
•If you are using a work email account, your employer may have access to these emails and they may be stored and backed up on their system
•Your personal information will be open to access by cyber products that have the ability to intercept emails without authority
•The practice cannot be held responsible for the security of your personal information coming into and going out of our network in this case
•There is no guarantee that the information sent has not been changed before receipt
•The confidential email(s) sent could be forwarded to other members of the public
•Your personal information will not be encrypted or sent in a locked file format
•You will not be informed of the exact date the information is sent. It is your responsibility to retrieve the information

Practice assurance:
•A review of the information requested will be carried out and the practice reserves the right to refuse to email information if deemed inappropriate or sensitive
•A copy of any information sent will be retained in the practice email file (NOT in your medical records unless you specifically request this) and the origin of the information will be verifiable
•Information will only be sent from an NHS network email – the address will end with

By corresponding via email you accept and agree to the following statement:

I agree that Bicester Health Centre can send confidential personal information to me via email. I have read and understood the risks associated with this, as detailed above. I understand that the Bicester Health Centre reserves the right to refuse to email information if the content is deemed inappropriate or sensitive
What kind of comment would you like to send? Remember this form is not for medical matters.
What would you like to say?

Your contact details
Do you agree to be contacted regarding this matter?

About This Form

Note that by using this form, you will be sending information about yourself across the Internet. Whilst every effort is made to keep this information secure, you should be aware that we cannot offer any guarantees of absolute privacy. If this matter concerns you then you should use another method to notify us of your comment.

Your IP address () will be sent with your communication. In rare cases where abuse or criminal activity can be shown to have taken place this may be used by the authorities to trace you.