In September 2018 the practice is changing the clinical system it currently uses. Patients with online access will be advised about the new system during September as there will be changes to the website address and log in details once the new clinical system goes live. You can see some information about the services you will be able to access here but please do not register for the new service until you are notified by the practice that the system has gone live.
The practice offers you direct online access to book, view or cancel a GP, blood test or nurse diabetes review appointment. You do not need to attend the practice in order to start using the basic service. For details of how to sign up for online access to book appointments, see the Online Services Starter page.
You will need to register at the practice for full access including the online repeat prescription ordering system. Among many extra features available with the new system you will have real-time access to your repeat prescriptions so you can see how many issues you have left before you may need to see your GP for a routine appointment. A full access account also lets you see your medical summary (Repeat medications, allergies and any other information you have agreed with your GP may be included). You can also request access to your full medical history to be available to you online. Please contact the surgery if you would like this facility added your your online account.
Click here for more information.
After you have requested a full online access account the reception team will generate the information sheet which you will need to collect from the reception desk. Please bring two forms of ID, one of which must be a photo ID, when you collect your information sheet so we can verify we are giving the information to the right person.
Acceptable forms of ID include:
- Driving License
- Birth Certificate
- Bank Statement
- Utility Bill
Important Information about online access for children
Parents/guardians may have online access on behalf of the child in their care until the child reaches the age of 11 years. This is known as "proxy" access. By default proxy online access will be disabled once a child reaches the age of 11 years. If there is a good reason for online access to continue, special application will need to be made via the reception team. Each application is reviewed on a case-by-case basis by the child's usual doctor. Children may have their own online account from the age of 16 years. A separate email address for the child is a requirement for this access to be enabled.
Repeat Prescription Ordering
You may use this service to request your regular authorised repeat medication. It usually takes two complete working days before your prescription is ready to collect from the surgery.
If you wish your prescription to be sent to a pharmacy, or you have ordered an item which your doctor will need to review and authorise, it will take a day or more longer before your prescription is ready to collect. Alternatively you can nominate a pharmacy that you wish your prescription to be sent to electronically. This will usually be a quicker way of getting your prescription to the pharmacy. The option to view and change your nominated pharmacy to receive electronic prescriptions will shortly be available through your online account.
If you cannot see an item that you regularly request, it may need to be reviewed by the doctor. You may, however order such an item at the same time as other items by typing in the Message for the practice box.