Do you need an appointment? Have you looked at our minor illness advice or visited COACH
Appointments can be made by either calling at the reception desk or by telephoning the health centre on 01869 249333 between 08:30 and 18:00 during the week. To book non-urgent appointments please phone between 11:30 and 16:00 where possible. The surgery is not open on Saturdays or Sundays. For urgent care when the surgery is closed, please call 111.
When you call for an appointment, please help the reception team find the most suitable appointment for you. The doctors have asked that you give very brief details of the reason for the appointment so that you can be directed to the most appropriate clinician who can deal with your problem. The reception team are bound by exactly the same confidentiality rules as the doctors. Their only interest in knowing a little bit about why you need the appointment is to find the soonest most appropriate appointment for you, so your help and cooperation is very much appreciated.
GP appointments are usually 10 minutes long. If you feel you need longer, please discuss this with the receptionist when booking your appointment.
Morning surgery runs from 08:30 – 12:00. Urgent problems that need to be seen the same day are seen in an emergency clinic starting at midday. From 13:00 all same day problems are dealt with by the duty doctor. Daily emergency surgeries are run from 15:00 – 18:30.
Please arrive in good time and book in at reception. If you cannot attend for your appointment, please let us know as soon as possible in order that your appointment can be offered to another patient. On occasions, surgeries can run late because earlier consultations have taken longer than normal or your doctor has been called out to an emergency. We ask for your understanding and patience at such times.
The main switchboard is closed between 13:00 and 14:00 each day. You may attend the surgery in person during the lunch hour to book appointments, collect prescriptions etc. The doctors and nurses are not generally in attendance at this time although a duty doctor and nurse are on call. In the event of an emergency which will not wait until we re-open, please telephone 01869 322750 (between 13:00 and 14:00 only).
Sometimes you may find it helpful to speak to the doctor by telephone rather than face-to-face. The surgery offers a limited number of pre-booked telephone consultations each week. These are booked to an appointed time, and the doctor will call you then for the consultation. Telephone consultations are not always appropriate, but if, for example, the doctor does not have to carry out a physical examination, or is following up a pre-existing problem with you, it may be an alternative to consider.
Our receptionists may on occasions offer you a telephone consultation as an alternative to a face-to-face appointment if it is appropriate. You always have the choice of accepting it or not.
If you have asked us to call you on a mobile phone, please make sure it is switched on and you have a phone signal where you are going to be. If possible, please leave a landline number as an alternative. If you miss the call you requested, we cannot guarantee that another call can be made again the same day.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. This can be done online or by calling 01869 249333. Patients who have consented to receive SMS messages from the practice can also cancel an appointment after receiving the reminder for it, by replying to the text with the single word "CANCEL".