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Patient REFERENCE Group Patient Reference Group Report 2011/2012The Patient Reference Group (PRG) has played an important part in providing patient feedback and participation in decisions about a variety of practice services. The primary aim of this group is to establish a “cross-section” of the practice population so that everybody’s views may be heard. Currently over 120 patients have joined the group, but we would encourage as many patients as possible to be involved so that the group reflects the full diversity of all the patients registered at the Health Centre. For more details on how to join, see the item at the bottom of this page. A report of the work carried out by the PRG so far is available to view or download here. You may need Adobe Reader to open this report. Patient Reference Group - Consultation on the Action Plan following the Patient Survey.The PRG has reviewed the results of the recent Patient Survey, and have agreed that the main areas to work on are better promotion of the availability of telephone consultations, and improving patient experience regarding waiting after the appointment time whilst in the surgery.
PRG Member comments arising from agreeing the action plan "I check in with the computerised screen. it usually tells me there are 0 patients waiting. This has NEVER BEEN TRUE in my personal experience. There are always people waiting ahead of me. Is there a missing link between patents checking in with the receptionist and the patients checking in with the computerised screen? Or is that facility not activated in the Health Centre use of the software. the mismatch of real with displayed information creates irritation in me!" Practice response - We agree with you. The software is doing what it does, but whilst it counts the people in the main waiting area, it doesn't take account of people waiting outside the doctor's room. This means in a lot of cases it will report nobody is ahead of you when in fact there might be 2 or 3. It's not only this problem that causes patient frustration. The automated check-in also fails to register a patient's arrival if they miss or forget to press the "OK" button after entering their details. You may have seen the posters by the check-in screen and reminders on our waiting room electronic screens to advise patients. These systems are incredibly expensive so buying another one isn't really an option. We have tried to get the supplier to update the software a number of times, but sadly to date they have been unwilling or unable to do so.We will look at what else we can do in our action plan for improving patient experience and waiting times in surgery and we are open to any suggestions from patients. "mens/ womans,M.O.T. 1/2 Hour consoltation to discuss concerns not coverd by 10 minute appointment (time pressure).To be precede byquestionnaire for G.P. to view.To include questions on possible life style changes ( prevention of illness).Working adults do not have the time to see GP on small health issue,so they are missed.You can not cover conserns in a ten minute appointment. PS I AM DYSLEXIC many patients with low confidence with writing will not be coverd by surveys/questionnaires,they will not participate without a spelling checker." Practice response - There is a difficult balance to be struck between ensuring each patient has sufficient consultation time with their GP, and making sure there are sufficient appointment slots to meet demand. The patient survey shows that, whilst not perfect, in general we appear to be broadly getting that balance right. There is already a programme of NHS Health Checks which looks to meet patient check-up needs. Thanks also for your comments about dyslexia. One of the considerations in deciding to use websites/e-mail to work with our PRG is we were aware there are many (and some free of charge!) text-to-speech programs available to assist with reading and writing. Patient Survey - Results and SummaryThe PRG Survey Summary and Patient Survey - Results are available to read. The PRG are taking these results and deciding with the practice which are the main areas to focus upon. The action plan is agreed with the PRG and progress reports will be appearing here in due course. Patient Reference Group report back on questions to include in the Patient SurveyThe results of the PRG consultation on the Patient Survey is now available. You may need Adobe Reader to open this report. How are we Doing? The PRG are consulted on what we should ask our patients about in the Health Centre Patient Survey.Over 120 patients have now joined our Patient Reference Group, but there is always room for more people to partipate. We sent out a proposed Patient Survey form for review and feedback by the Patient Reference Group on Friday 13 January 2012. This consultation closed on Monday 23 January 2012. The full survey will then be circulated to patients, and the results collated and reported back to the Patient Reference Group. The final results will be posted on this page in early March 2012. Your help needed ! The Health Centre Patient Reference Group (PRG)The Patient Reference Group, or PRG, is a new initiative to encourage patient feedback and participation in decisions about a variety of practice services. The primary aim of this group is to establish a “cross-section” of the practice population so that everybody’s views may be heard. We would be very grateful if as many patients as are able to could apply to join the group - this is the only way we will get a group that is truly representative of the Practice population and of patient views. Members of the PRG will have the opportunity to vote on the topics which they would like to discuss. At the Health Centre, the PRG will be a "virtual" group. The opinions of the PRG will be collected using online surveys, and you will be notified by email when the next survey is ready for completion. We can also provide the surveys on paper by post and they will also be available at the surgery in the waiting room. The results of these surveys will be collated by the practice and members of the PRG will have an opportunity to comment on the results. Discussions about the survey results and any changes to be implemented to practice services as a result will be sent back to PRG members, who may submit their comments via email or post to be considered. The Health Centre plans to conduct 2-3 email surveys before March 2012. Following the results of surveys and consultation with the PRG, a report detailing the entire process of establishing the PRG and the surveys and discussions it has undertaken will be published on the practice’s website. How do I join the PRG?You can
Would you like to have your say on services in Oxfordshire? Visit the NHS Oxfordshire and Buckinghamshire Cluster website for information on all current consultationsIMPORTANT :The PRG email address is only for use by the Patient Reference Group of the Health Centre, Coker Close, Bicester, OX26 6AT. Please note that although the mailbox is checked regularly, it is not checked every day. DO NOT SEND MEDICAL INFORMATION OR QUESTIONS TO THE PRG EMAIL ADDRESS - ANY MEDICAL MATTERS SHOULD BE COMMUNICATED TO THE SURGERY BY TELEPHONE ON 08169 249333 TO ENSURE THAT YOUR INFORMATION OR QUESTION IS PROPERLY RECORDED AND ACTED UPON.
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