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    •  I haven't received a confirmation email after entering my details to set up my online account
      Check your "spam" folder. Some internet providers place automated response emails in the spam folder. You will need to add the online services email address to your "Safe" list to make sure future emails come to your inbox

    • I have collected my Online Services letter from the Health Centre. How do I activate my Online Services Account?
      Take a look at this tutorial video.

    • I have forgotten my Online services log in details.
      You can ask the system to send you your username or reset your password via email by clicking the appropriate links on the Online login screen.

    • When I try to request my Online services log in details I get an error message saying "Reminder: Failed - Unable to retrieve your details. Please contact your Practice."
      If you used an email address you share with another family member when you registered for the online service, the system can't determine which user information to send. Please contact the Online service helpdesk via email patient.services@inps.co.uk

    •  I want to request a medication I had 6 months ago but it's not listed on the screen.
      The online system shows you all of the medication on regular repeat prescriptions. If you do not have a medication regularly, it is probably not an automatic repeat prescription. You may, however order such an item at the same time as other items by typing in the "Message for the practice" box 

    • Last month all my medication was listed, this time the screen shows nothing. What's happened?
      Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications. You will be able to see how many times you can re-order a medication on screen and also on your repeat slip. Please ensure that you book an appropriate appointment in good time to avoid unnecessary delays to your prescriptions.

 

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