Opening Hours

Bicester Health Centre

Today
08:00 - 18:00
Sat 24 Oct
Closed
Sun 25 Oct
Closed
Mon 26 Oct
08:00 - 18:00
Tue 27 Oct
08:00 - 18:00
Wed 28 Oct
08:00 - 18:00
Thu 29 Oct
08:00 - 18:00

Important Information

INFORMATION FOR PATIENTS REGARDING WUHAN NOVEL CORONAVIRUS INFECTION

If you have a new continuous cough or a high temperature of more than 37.8 degrees celsius or a loss or change to your sense of smell or taste, stay at home for 10 days. If you live with other people, they should stay at home for 14 days from the day the first person got symptoms.You do not need to call NHS111 or contact your GP to go into self-isolation. Look after your symptoms at home: rest and drink plenty of fluids, take paracetamol or ibuprofen, cover the mouth with a tissue when coughing or sneezing, put used tissues in a bin and wash your hands regularly with warm water and soap for at least 20 seconds. If you feel you can’t cope with your symptoms at home or your condition gets worse use the 111 online service at 111.nhs.uk or telephone 111 if you do not have internet access. Please do not go to a GP, pharmacy or hospital.

The latest information for members of the public can be found here: https://www.nhs.uk/conditions/coronavirus-covid-19/

Information on COVID-19 in 45 languages

Guidance and information for patients during the COVID-19 lockdown

eConsult 24 hrs a day 7 Days a week

How to make an appointment

If you need to speak to a clinician, please contact the practice by eConsult or telephone, before 12.30pm. A GP or Advanced Nurse Practitioner will contact you by video consultation or telephone to discuss your problem. In many cases it will not be necessary for you to come to the practice for a face to face appointment. We can often discuss the problem, send a prescription to our dispensary or your choice of chemist or possibly make a hospital referral without you having to come to the practice. If you do need to have a face to face appointment, the clinician will arrange this with you during the video or telephone consultation.

Some nursing appointments can be made online, or via the NHS App or by telephoning Bicester Health Centre on 01869 249333 between 08:30 and 13:00 or 14:00 and 18:00 during the week. To book non-urgent nursing appointments please phone between 11:30 and 16:00 where possible. The surgery is not open on Saturdays or Sundays. For urgent care when the surgery is closed, please call 111.

When you call for an appointment, please help the Patient Co-ordinator find the most suitable appointment for you. The doctors have asked that you give brief details of the reason for the appointment so that you can be directed to the most appropriate clinician who can deal with your problem. The Patient Co-ordinators are bound by exactly the same confidentiality rules as the doctors. Their only interest in knowing about why you need the appointment is to find the soonest most appropriate appointment for you, so your help and cooperation is very much appreciated.

GP appointments are usually 10 minutes long. If you feel you need longer, please discuss this with the clinician or Patient Co-ordinator when booking your appointment.

The Bicester Health Centre Patient Participation Group have compiled a leaflet which you may find helpful to make the most of your appointment.

Telephone Access Hours

Staff are available to receive calls at the following times:
Note
: Between 08.00 and 08.30hrs, and between 13.00 and 14.00hrs, if you need to speak to a healthcare professional urgently call 01869 322750. Between 18.00 and 18.30hrs on working weekdays please call 0845 296 2056.

 

 For Emergency Access

For Routine Calls

Monday

 08:00 - 18:30

08.30 - 13.00 & 14.00 - 18.00

Tuesday

 08:00 - 18:30

08.30 - 13.00 & 14.00 - 18.00

Wednesday

 08:00 - 18:30

08.30 - 13.00 & 14.00 - 18.00

Thursday

 08:00 - 18:30

08.30 - 13.00 & 14.00 - 18.00

Friday

 08:00 - 18:30

08.30 - 13.00 & 14.00 - 18.00

Weekend

 closed

closed

Surgery

Reception Desk

 

Monday

 08:00 - 18:00

Tuesday

 08:00 - 18:00

Wednesday

 08:00 - 18:00

Thursday

 08:00 - 18:00

Friday

 08:00 - 18:00

Weekend

 closed

When We Are Closed

On working weekdays between 08:00 and 08:30, if you need to speak to a healthcare professional urgently call 01869 322750. Between 18:00 and 18:30 on working weekdays please call 0845 296 2056.

Overnight and at weekends - for urgent help and care please phone 111.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  

NHS 111

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

  • Treat yourself at home
  • Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.