INFORMATION FOR PATIENTS REGARDING WUHAN NOVEL CORONAVIRUS INFECTION

 All travellers who develop relevant symptoms ( for example respiratory symptoms, shortness of breath, cough, fever) however mild, within 14 days of returning or transitioning from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia, Macau, Iran, Specific lockdown areas in Northern Italy as designated by the Government of Italy, Special care zones in South Korea as designated by the Government of the Republic of South Korea, Hubei province (returned in the past 14 days), Northern Italy (defined by a line above, and not including, Pisa, Florence and Rimini), Vietnam, Cambodia, Laos, Myanmar should not attend the practice, but should remain at home and immediately call NHS 111 for advice.  If you have returned from these specific areas since February 19, you should call NHS111 and stay indoors and avoid contact with other people even if you do not have symptoms.

The latest information for members of the public can be found here:

 https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public

We have a range of secure forms which you can use to send your healthcare monitoring information to your GP.  See all the available online assessment forms

Reception Desk

Staff are available to receive calls at the following times:

Note: Between 08.00 and 08.30hrs, and between 13.00 and 14.00hrs, if you need to speak to a healthcare professional urgently call 01869 322750. Between 18.00 and 18.30hrs on working weekdays please call 0845 296 2056.

Appointments before 08.00hrs and after 18.30hrs are by prior appointment only. The surgery is not open for general enquiries, non-booked appointments, prescription requests or administration enquiries outside the hours of 08.00hrs to 18.00hrs Monday to Friday.

IMPORTANT: Appointments before 08.00hrs and after 18.30hrs are by prior appointment only. The surgery is not open for general enquiries, non-booked appointments, prescription requests or administration enquiries outside the hours of 08.00hrs to 18.00hrs Monday to Friday.

The Health Centre has bike racks outside the main entrance.

Bicester Community Hospital, Kings End. See Live Bus Departures from OxonTime
Bicester Community Hospital, Piggy Lane See Live Bus Departures from OxonTime

Park at Bicester Park and Ride car park, Kingsmere (free for up to 24 hours) and take the S5 bus to Piggy Lane Bicester. The surgery is a 2 minute walk from the bus stop.

Return fare £1.80 (Fare correct as at February 2018)

Parking at Bicester Health Centre is very limited. Please consider using alternative parking in Bicester if you are more able, leaving the small number of parking spaces for less able or infirm patients. Please note that parking at Bicester Health Centre is provided for persons whilst on the premises only. We ask that you move your vehicle after leaving Bicester Health Centre. Parking controls are maintained by a contractor and penalty charges may be applied if vehicles are parked inappropriately.

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•  To provide high quality care to all our patients based on need within a confidential and safe environment, respecting equality and diversity.
• To put patients’ needs at the heart of service design and the delivery of clinical care.
• To work in partnership with patients to promote good health and wellbeing.
• To respond rapidly and honestly to patients’ concerns and complaints.
• To drive innovation within the practice to ensure that systems and personnel are optimised to deliver effective care within the changing structures of the health system, advances in medicine and the needs of patients.
• To ensure a high standard of knowledge and motivation within the practice team by maintaining a culture of honesty and reflection such that all staff feel confident to question and analyse the clinical care we deliver through audit, significant event review, education and informal meetings.
• To provide a learning environment for all our staff, including training nurses, nurse practitioners, medical students and doctors.
• To ensure the safety of our staff and patients within the practice and wider environment as much as possible.
• To liaise with other agencies and individuals contributing to patient care in an effective and timely manner to ensure that patient care is coordinated and appropriate.