We're experiencing very high call volumes on a daily basis, so lines are very busy every day. If you are able to use eConsult to communicate with the practice, you will receive a response the same day when your eConsult is submitted to us before 12.00pm.

Thank you for your cooperation.

Last updated:  25 Nov 2020 09.01hrs

Guidance on making your own face covering and information on obtaining an exemption card if medically appropriate

If you have a new continuous cough or a high temperature of more than 37.8 degrees celsius or a loss or change to your sense of smell or taste, stay at home for 10 days. If you live with other people, they should stay at home for 14 days from the day the first person got symptoms.You do not need to call NHS111 or contact your GP to go into self-isolation. Look after your symptoms at home: rest and drink plenty of fluids, take paracetamol or ibuprofen, cover the mouth with a tissue when coughing or sneezing, put used tissues in a bin and wash your hands regularly with warm water and soap for at least 20 seconds. If you feel you can’t cope with your symptoms at home or your condition gets worse use the 111 online service at 111.nhs.uk or telephone 111 if you do not have internet access. Please do not go to a GP, pharmacy or hospital.

The latest information for members of the public can be found here: https://www.nhs.uk/conditions/coronavirus-covid-19/

Information on COVID-19 in 45 languages

Guidance and information for patients during the COVID-19 lockdown

Although there have been soome changes to how you access your GP, the practice is still very much open for usual care.

To make an appointment with your GP, see the appointments page for full details. You can check when your usual doctor is available and then call the practice from 8.30am - 12.00pm on the day you would like to speak to your GP. The GP will call you back on the same day. If you need to be seen face to face, the GP will make arrangements with you to come in to the practice, which will usually be on the same day.

Calls received after 12.00pm will only be dealt with on the same day if the matter is clinically urgent.

Our care coordinators will ask you for a little detail about the reason for the telephone call, as this helps the clinicians deal fully with the issue you wish to discuss. All of the practice team are bound by the same confidentiality guidelines as the GPs so we ask for your cooperation to help us help you more effectively.

Remember to update your contact details - update your mobile number - so we can keep in touch.

There are a number of ways to provide your doctor with health information - See all of our online forms

A clinical trial exploring treatment for the COVID-19 virus is taking place. If you are aged 65+ or 50-64 and have a condition requiring a flu jab or have been diagnosed with high blood pressure then you may be eligible if you experience a continuous cough and/or a high temperature and have had it for less than 8 days. Click here for more details.

If you have recently sought advice from your practice for symptoms of a respiratory tract infection (affecting throat, lungs, airways, or sinuses), you could help the RECoVER: Qualitative interviews with patients and healthcare professionals research project now seeking participants. More details here.

Visit www.patientaccess.com to register for an account - Before you start, please read the guide on how to register  Note: You do not need a letter from the practice, and although the site advises you to present identification documents at the practice, YOU DO NOT NEED TO DO THIS. In most cases your GP will be able to vouch for you to allow your account to be activated. Please DO NOT come to the surgery to present identification documents.

Once you have registered at PatientAccess.com, the practice will review the information and activate your GP Online Access account. Once your account is active, you will be notified by email and also SMS message if you have provided a current mobile number.

We have a range of secure forms which you can use to send your healthcare monitoring information to your GP.  See all the available online assessment forms

Reception Desk

Staff are available to receive calls at the following times:

Note: Between 08.00 and 08.30hrs, and between 13.00 and 14.00hrs, if you need to speak to a healthcare professional urgently call 01869 322750. Between 18.00 and 18.30hrs on working weekdays please call 0845 296 2056.

Appointments after 18.30hrs and the Nurse clinic on Saturday morning are by prior appointment only. Book your appointment by calling the practice during normal hours. The surgery is not open for general enquiries, non-booked appointments, prescription requests or administration enquiries outside the hours of 08.00hrs to 18.00hrs Monday to Friday.

The Health Centre has bike racks outside the main entrance.

Bicester Community Hospital, Kings End. See Live Bus Departures from OxonTime
Bicester Community Hospital, Piggy Lane See Live Bus Departures from OxonTime

Park at Bicester Park and Ride car park, Kingsmere (free for up to 24 hours) and take the S5 bus to Piggy Lane Bicester. The surgery is a 2 minute walk from the bus stop.

Return fare £1.80 (Fare correct as at February 2018)

Parking at Bicester Health Centre is very limited. Please consider using alternative parking in Bicester if you are more able, leaving the small number of parking spaces for less able or infirm patients. Please note that parking at Bicester Health Centre is provided for persons whilst on the premises only. We ask that you move your vehicle after leaving Bicester Health Centre. Parking controls are maintained by a contractor and penalty charges may be applied if vehicles are parked inappropriately.

Want to book appointments, order prescriptions and see your medical summary online? Sign up today - get started here and register your details with the secure web portal - we'll link your information with your medical record and notify you when the account is fully live.

•  To provide high quality care to all our patients based on need within a confidential and safe environment, respecting equality and diversity.
• To put patients’ needs at the heart of service design and the delivery of clinical care.
• To work in partnership with patients to promote good health and wellbeing.
• To respond rapidly and honestly to patients’ concerns and complaints.
• To drive innovation within the practice to ensure that systems and personnel are optimised to deliver effective care within the changing structures of the health system, advances in medicine and the needs of patients.
• To ensure a high standard of knowledge and motivation within the practice team by maintaining a culture of honesty and reflection such that all staff feel confident to question and analyse the clinical care we deliver through audit, significant event review, education and informal meetings.
• To provide a learning environment for all our staff, including training nurses, nurse practitioners, medical students and doctors.
• To ensure the safety of our staff and patients within the practice and wider environment as much as possible.
• To liaise with other agencies and individuals contributing to patient care in an effective and timely manner to ensure that patient care is coordinated and appropriate.