Welcome to Bicester Health Centre
Have you signed up to order your prescriptions online?
You can also visit www.patientaccess.com to register for a GP Online services account - Before you start, please read the guide on how to register Note: You do not need a letter from the practice, and although the site advises you to present identification documents at the practice, YOU DO NOT NEED TO DO THIS. In most cases your GP will be able to vouch for you to allow your account to be activated. Please DO NOT come to the surgery to present identification documents.
Once you have registered at PatientAccess.com, the practice will review the information and activate your GP Online Access account. Once your account is active, you will be notified by email and also SMS message if you have provided a current mobile number.
Having trouble getting through on the telephone?
We're experiencing very high call volumes on a daily basis (over 300 calls a day dealt with on average; double our usual amount of calls), so lines are extremely busy every day. If you are able to use eConsult to communicate with the practice, you will receive a response the same day when your eConsult is submitted to us before 12.00pm. Otherwise please try again between 11.00hrs and 12.45 hrs or 15.00hrs - 17.45hrs when the lines are usually less busy.
Thank you for your cooperation.
Coronavirus restrictions remain in place in the GP practice.
NHS England has advised that members of the public and patients should continue to wear face masks and maintain social distancing in all healthcare settings in England after 19 July. Current infection prevention and control guidance from Public Health England has not changed and also advises that face masks should be worn in healthcare settings.
Last updated: 19 Jul 2021 10:19hrs
FACE COVERING MANDATORY WHEN VISITING THE PRACTICE
We are working to minimise the number of visits you need to make to the practice. However, there will be some appointments that we arrange that can only be on a face to face basis. In order to keep you, other patients and our staff safe, please ensure that you have a face covering before you come in to the practice. We regret that we will decline entry to any patient who cannot or does not comply with this requirement. If you do not have a mask, you can use any cloth or garment that provides cover over your mouth and nose, for example a scarf, a cardigan or sweater.
INFORMATION FOR PATIENTS REGARDING WUHAN NOVEL CORONAVIRUS INFECTION
If you have a new continuous cough or a high temperature of more than 37.8 degrees celsius or a loss or change to your sense of smell or taste, stay at home for 10 days. If you live with other people, they should stay at home for 10 days from the day the first person got symptoms.You do not need to call NHS111 or contact your GP to go into self-isolation. Look after your symptoms at home: rest and drink plenty of fluids, take paracetamol or ibuprofen, cover the mouth with a tissue when coughing or sneezing, put used tissues in a bin and wash your hands regularly with warm water and soap for at least 20 seconds. If you feel you can’t cope with your symptoms at home or your condition gets worse use the 111 online service at 111.nhs.uk or telephone 111 if you do not have internet access. Please do not go to a GP, pharmacy or hospital.
The latest information for members of the public can be found here: https://www.nhs.uk/conditions/coronavirus-covid-19/
COVID-19 Vaccination Programme
Please see the latest information here regarding the UK COVID-19 vaccination programme.
Vaccination is available to All adults aged 18 years and over
If you – or someone you know – is expecting vaccination and does not appear to have been contacted or does not yet have an appointment booked for a Covid-19 vaccination, then please get in touch now by calling the dedicated Covid-19 vaccination telephone number: 01869 943108
Have we got your correct contact details?
Last updated: 15 Jul 2021 10:19hrs
Does your GP practice have your up to date contact details?
When you move house, or change your mobile, it's very easy to forget who needs your new contact details.
Your GP practice uses many tools in order to contact you about your care, and one of the main ways to keep in touch and send you information is the use of SMS text messages. Remember to update your contact details - update your mobile number - so we can keep in touch.
If you are moving house, you can make sure your GP practice has all of your new details very simply and quickly by completing the online Change of Address form
Don't miss out - keep in touch with us!
Travel options to get to Bicester Health Centre
The Health Centre has bike racks outside the main entrance.
Park at Bicester Park and Ride car park, Kingsmere (free for up to 24 hours) and take the S5 bus to Piggy Lane Bicester. The surgery is a 2 minute walk from the bus stop.
Return fare £1.80 (Fare correct as at February 2018)
Parking at Bicester Health Centre is very limited. Please consider using alternative parking in Bicester if you are more able, leaving the small number of parking spaces for less able or infirm patients. Please note that parking at Bicester Health Centre is provided for persons whilst on the premises only. We ask that you move your vehicle after leaving Bicester Health Centre. Parking controls are maintained by a contractor and penalty charges may be applied if vehicles are parked inappropriately.
Our Mission Statement
To offer equitable and accessible high quality clinical care to all our patients. To work in partnership with our patients to navigate the changes in their health and ensure that they receive the best possible care available to them.
Our Aims and Objectives
- To provide high quality care to all our patients based on need within a confidential and safe environment, respecting equality and diversity.
- To put patients’ needs at the heart of service design and the delivery of clinical care.
- To work in partnership with patients to promote good health and wellbeing.
- To respond rapidly and honestly to patients’ concerns and complaints.
- To drive innovation within the practice to ensure that systems and personnel are optimised to deliver effective care within the changing structures of the health system, advances in medicine and the needs of patients.
- To ensure a high standard of knowledge and motivation within the practice team by maintaining a culture of honesty and reflection such that all staff feel confident to question and analyse the clinical care we deliver through audit, significant event review, education and informal meetings.
- To provide a learning environment for all our staff, including training nurses, nurse practitioners, medical students and doctors.
- To ensure the safety of our staff and patients within the practice and wider environment as much as possible.
- To liaise with other agencies and individuals contributing to patient care in an effective and timely manner to ensure that patient care is coordinated and appropriate.