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Telephone Line problems

Having trouble getting through on the telephone?

We're experiencing very high call volumes on a daily basis (over 300 calls a day dealt with on average; double our usual amount of calls), so lines are extremely busy every day. If you are able to use eConsult to communicate with the practice, you will receive a response the same day when your eConsult is submitted to us before 12.00pm. Otherwise please try again between 11.00hrs and 12.45 hrs or 15.00hrs - 17.45hrs when the lines are usually less busy.

Thank you for your cooperation.

Coronavirus restrictions remain in place across the country.

  • You can socialise indoors in a group of up to 6 people or 2 households, including for overnight stays.
  • Up to 30 people can meet outside.
  • Pubs, theatres and other venues can open indoors.
  • Hotels, hostels and B&Bs can open for people on holiday
  • If you have symptoms get a test and stay at home

Further information is at www.gov.uk/coronavirus

Last updated:  17 May 2021 06:49hrs

Offers of help

We've been overwhelmed by the kindness of so many people who have got in touch to offer their help with clinical or administration work during this current period of intense pressure on all NHS services.

If you would like to volunteer to help, please email Bicester.nhsvolunteers@nhs.net to register your interest. We will contact you with more information as soon as we can.

Thank you very very much

COVID-19 vaccine. If you're aged 50 or over, book your vaccine now

COVID-19 Vaccination Programme

Please see the latest information here regarding the UK COVID-19 vaccination programme.

The Vaccine is being made available to patients in a prioritised order, which reflects the level of risk of serious complications should they get COVID-19

As covered in the national press, the Pfizer vaccine provides significant logistical and storage issues.  This means that currently patients need to attend the Vaccination Centre to receive their vaccination - arrangements for Care Home patients and Housebound patients are being considered by NHS England.

The current published Government's priority for the vaccination is below.  Those highlighted are the groups we are currently vaccinating

  1. residents in a care home for older adults and their carers
  2. all those 80 years of age and over and frontline health and social care workers
  3. all those 75 years of age and over
  4. all those 70 years of age and over and clinically extremely vulnerable individuals
  5. all those 65 years of age and over
  6. all individuals aged 16 years to 64 years with underlying health conditions which put them at higher risk of serious disease and mortality
  7. all those 60 years of age and over
  8. all those 55 years of age and over
  9. all those 50 years of age and over
  10. all those 45 years of age and over
  11. all those 40 years of age and over

Where we are unable to fill the available appointments, those in the next group may be contacted at short notice to have their vaccination.

We’ve now vaccinated or attempted to contact all of our patients who are aged 50 or over, also those patients who are considered at increased risk of serious illness if they should contract COVID-19. However, if you – or someone you know – is in this group and does not appear to have been contacted or does not yet have an appointment booked for a Covid-19 vaccination, then please get in touch now by calling the dedicated Covid-19 vaccination telephone number: 01869 943108

COVID-19 Vaccination - Guide for Older Adults

Have we got your correct contact details?

Changed address? - Update your GP record

Changed your mobile phone? - Update your contact

Last updated:  17 May 2021 06:49hrs

Is your repeat prescription on your "To Do" list?

When you are busy, it is important to take a few minutes to think about your health care by ordering and collecting any repeat prescriptions.

If you or someone you care for requires medicine regularly, it’s important to make sure you order and collect repeat prescriptions in good time, to ensure you and your family have enough medicine.

Order online or drop a written request in to the practice letterbox at the main entrance. We are unable to accept telephone requests for medication - This is to prevent mistakes and to protect you.

Remember to update your contact details - update your mobile number - so we can keep in touch.

There are a number of ways to provide your doctor with health information - See all of our online forms

Welcome to Bicester Health Centre

Have you signed up to order your prescriptions online?

Visit www.patientaccess.com to register for an account - Before you start, please read the guide on how to register  Note: You do not need a letter from the practice, and although the site advises you to present identification documents at the practice, YOU DO NOT NEED TO DO THIS. In most cases your GP will be able to vouch for you to allow your account to be activated. Please DO NOT come to the surgery to present identification documents.

Once you have registered at PatientAccess.com, the practice will review the information and activate your GP Online Access account. Once your account is active, you will be notified by email and also SMS message if you have provided a current mobile number.

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Need to send us health monitoring information? (Blood pressure, asthma review, contraceptive review, Height and weight)

We have a range of secure forms which you can use to send your healthcare monitoring information to your GP.  See all the available online assessment forms

Opening Times

Reception Desk

 

Monday

 08:00 - 18:00

Tuesday

 08:00 - 18:00

Wednesday

 08:00 - 18:00

Thursday

 08:00 - 18:00

Friday

 08:00 - 18:00

Weekend

 closed

 

 

Telephone Lines Opening Times

Staff are available to receive calls at the following times:

Note: Between 08.00 and 08.30hrs, and between 13.00 and 14.00hrs, if you need to speak to a healthcare professional urgently call 01869 322750. Between 18.00 and 18.30hrs on working weekdays please call 0845 296 2056.

Tel. number: 01869 249333

 

 For Emergency Access

For Routine Calls

Monday

 08:00 - 18:30

08.30 - 13.00 & 14.00 - 18.00

Tuesday

 08:00 - 18:30

08.30 - 13.00 & 14.00 - 18.00

Wednesday

 08:00 - 18:30

08.30 - 13.00 & 14.00 - 18.00

Thursday

 08:00 - 18:30

08.30 - 13.00 & 14.00 - 18.00

Friday

 08:00 - 18:30

08.30 - 13.00 & 14.00 - 18.00

Weekend

 closed

closed

Pre-Booked Extended Hours Appointments

Appointments after 18.30hrs and the Nurse clinic on Saturday morning are by prior appointment only. Book your appointment by calling the practice during normal hours. The surgery is not open for general enquiries, non-booked appointments, prescription requests or administration enquiries outside the hours of 08.00hrs to 18.00hrs Monday to Friday.

 

 

 Pre-booked Extended Hours Appointments Offered

Monday

 N/A

Tuesday

 N/A

Wednesday

 N/A

Thursday

 N/A

Friday

 N/A

Saturday

Primary Care Network
Nurse Clinic
08.30 - 12.30

Sunday

Closed

 

Travel options to get to Bicester Health Centre

By Bike

The Health Centre has bike racks outside the main entrance.

By Bus - Nearest Stops

Bicester Community Hospital, Kings End. See Live Bus Departures from OxonTime
Bicester Community Hospital, Piggy Lane See Live Bus Departures from OxonTime

By Car

Park at Bicester Park and Ride car park, Kingsmere (free for up to 24 hours) and take the S5 bus to Piggy Lane Bicester. The surgery is a 2 minute walk from the bus stop.

Return fare £1.80 (Fare correct as at February 2018)

Parking at Bicester Health Centre is very limited. Please consider using alternative parking in Bicester if you are more able, leaving the small number of parking spaces for less able or infirm patients. Please note that parking at Bicester Health Centre is provided for persons whilst on the premises only. We ask that you move your vehicle after leaving Bicester Health Centre. Parking controls are maintained by a contractor and penalty charges may be applied if vehicles are parked inappropriately.

Want to book appointments, order prescriptions and see your medical summary online? Sign up today - get started here and register your details with the secure web portal - we'll link your information with your medical record and notify you when the account is fully live.

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Our Mission Statement

To offer equitable and accessible high quality clinical care to all our patients. To work in partnership with our patients to navigate the changes in their health and ensure that they receive the best possible care available to them.

Our Aims and Objectives

  •  To provide high quality care to all our patients based on need within a confidential and safe environment, respecting equality and diversity.
  • To put patients’ needs at the heart of service design and the delivery of clinical care.
  • To work in partnership with patients to promote good health and wellbeing.
  • To respond rapidly and honestly to patients’ concerns and complaints.
  • To drive innovation within the practice to ensure that systems and personnel are optimised to deliver effective care within the changing structures of the health system, advances in medicine and the needs of patients.
  • To ensure a high standard of knowledge and motivation within the practice team by maintaining a culture of honesty and reflection such that all staff feel confident to question and analyse the clinical care we deliver through audit, significant event review, education and informal meetings.
  • To provide a learning environment for all our staff, including training nurses, nurse practitioners, medical students and doctors.
  • To ensure the safety of our staff and patients within the practice and wider environment as much as possible.
  • To liaise with other agencies and individuals contributing to patient care in an effective and timely manner to ensure that patient care is coordinated and appropriate.