We're sorry but at present we are experiencing problems with our telephone lines. An engineer has attended the practice on Monday afternoon to carry out investigations and we are now awaiting replacement of a piece of equipment.

You can still contact your GP or practice staff using eConsult via this website (no log in required) and we would encourage you to consider  doing this until our phone lines are restored.

Thank you for your cooperation.

Last updated: Thu 6 Aug 2020 15.10hrs

Guidance on making your own face covering and information on obtaining an exemption card if medically appropriate

If you have a new continuous cough or a high temperature of more than 37.8 degrees celsius or a loss or change to your sense of smell or taste, stay at home for 10 days. If you live with other people, they should stay at home for 14 days from the day the first person got symptoms.You do not need to call NHS111 or contact your GP to go into self-isolation. Look after your symptoms at home: rest and drink plenty of fluids, take paracetamol or ibuprofen, cover the mouth with a tissue when coughing or sneezing, put used tissues in a bin and wash your hands regularly with warm water and soap for at least 20 seconds. If you feel you can’t cope with your symptoms at home or your condition gets worse use the 111 online service at 111.nhs.uk or telephone 111 if you do not have internet access. Please do not go to a GP, pharmacy or hospital.

The latest information for members of the public can be found here: https://www.nhs.uk/conditions/coronavirus-covid-19/

Information on COVID-19 in 45 languages

Guidance and information for patients during the COVID-19 lockdown

GP Online Access is a secure, simple and quick way to view, book or cancel appointments, order a prescription and track its progress and to view your medical record, including test results, details of consultations, allergies and all medication you have been prescribed.

Setting up your account is simple. First, read through the instructions on how to start, then visit the registration page to enter your details and create your account. Once your account has been created, your GP practice will check the details and activate your full access. NOTE: although the instructions advise you to bring a form of ID to the practice, in almost all cases one of our clinicians will be able to vouch for you from the information you provide when setting up your GP Online Access Account. Unless we explicitly ask you to do so, it is not necessary to bring identification documents to the practice.

Do you want GP Online Access for your child(ren)?

We can arrange GP Online access for your children. Please visit our Online Forms page on this website and complete the form at the bottom of the page - "Request GP Online Services to Access my Child(ren)'s Record"

A clinical trial exploring treatment for the COVID-19 virus is taking place. If you are aged 65+ or 50-64 and have a condition requiring a flu jab or have been diagnosed with high blood pressure then you may be eligible if you experience a continuous cough and/or a high temperature and have had it for less than 8 days. Click here for more details.

If you have recently sought advice from your practice for symptoms of a respiratory tract infection (affecting throat, lungs, airways, or sinuses), you could help the RECoVER: Qualitative interviews with patients and healthcare professionals research project now seeking participants. More details here.

Visit www.patientaccess.com to register for an account - Before you start, please read the guide on how to register  Note: You do not need a letter from the practice, and although the site advises you to present identification documents at the practice, YOU DO NOT NEED TO DO THIS. In most cases your GP will be able to vouch for you to allow your account to be activated. Please DO NOT come to the surgery to present identification documents.

Once you have registered at PatientAccess.com, the practice will review the information and activate your GP Online Access account. Once your account is active, you will be notified by email and also SMS message if you have provided a current mobile number.

We have a range of secure forms which you can use to send your healthcare monitoring information to your GP.  See all the available online assessment forms

Reception Desk

Staff are available to receive calls at the following times:

Note: Between 08.00 and 08.30hrs, and between 13.00 and 14.00hrs, if you need to speak to a healthcare professional urgently call 01869 322750. Between 18.00 and 18.30hrs on working weekdays please call 0845 296 2056.

Appointments before 08.00hrs and after 18.30hrs are by prior appointment only. The surgery is not open for general enquiries, non-booked appointments, prescription requests or administration enquiries outside the hours of 08.00hrs to 18.00hrs Monday to Friday.

The Health Centre has bike racks outside the main entrance.

Bicester Community Hospital, Kings End. See Live Bus Departures from OxonTime
Bicester Community Hospital, Piggy Lane See Live Bus Departures from OxonTime

Park at Bicester Park and Ride car park, Kingsmere (free for up to 24 hours) and take the S5 bus to Piggy Lane Bicester. The surgery is a 2 minute walk from the bus stop.

Return fare £1.80 (Fare correct as at February 2018)

Parking at Bicester Health Centre is very limited. Please consider using alternative parking in Bicester if you are more able, leaving the small number of parking spaces for less able or infirm patients. Please note that parking at Bicester Health Centre is provided for persons whilst on the premises only. We ask that you move your vehicle after leaving Bicester Health Centre. Parking controls are maintained by a contractor and penalty charges may be applied if vehicles are parked inappropriately.

Want to book appointments, order prescriptions and see your medical summary online? Sign up today - get started here and register your details with the secure web portal - we'll link your information with your medical record and notify you when the account is fully live.

•  To provide high quality care to all our patients based on need within a confidential and safe environment, respecting equality and diversity.
• To put patients’ needs at the heart of service design and the delivery of clinical care.
• To work in partnership with patients to promote good health and wellbeing.
• To respond rapidly and honestly to patients’ concerns and complaints.
• To drive innovation within the practice to ensure that systems and personnel are optimised to deliver effective care within the changing structures of the health system, advances in medicine and the needs of patients.
• To ensure a high standard of knowledge and motivation within the practice team by maintaining a culture of honesty and reflection such that all staff feel confident to question and analyse the clinical care we deliver through audit, significant event review, education and informal meetings.
• To provide a learning environment for all our staff, including training nurses, nurse practitioners, medical students and doctors.
• To ensure the safety of our staff and patients within the practice and wider environment as much as possible.
• To liaise with other agencies and individuals contributing to patient care in an effective and timely manner to ensure that patient care is coordinated and appropriate.