Friends and Family Feedback

What is the Friends & Family Test?

The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It's a quick and anonymous way to give your views after receiving NHS care or treatment.

Since the FFT was launched in 2013, millions of patients have submitted feedback. It's used by most NHS services, including community care, hospitals, mental health services, maternity services, GP and dental practices, emergency care, and patient transport.

Results

Information:

June 2024

Practice List Size Total Responses Positive % Negative %
18,547 528 95% 2%

 Breakdown of Responses

Very Good 449
Good 50
Neither Good nor Poor  12
Poor 4
Very Poor 7
Don't know 6
Information:

Thank you for taking the time to complete our questionnaires. Whilst it is always nice to receive positive feedback from our patients we do appreciate all of your responses. Based on your online feedback, over the past 12 months we have received over 7,000 comments.

12 Month Summary

Very Good 6069
Good 572
Neither good nor poor 192
Poor 83
Very Poor 117
Don't know 56

We continually review our processes and procedures to help us to provide you with the best patient experience we possibly can.  Sometimes, this doesn’t always meet your expectations and here are some of the ways in which we can work together to help us to achieve this.