Appointments can be made by either calling at the reception desk or by telephoning the health centre on 01869 249333 between 08:30 and 18:00 during the week. To book non-urgent appointments please phone between 11:30 and 16:00 where possible. The surgery is not open on Saturdays or Sundays. For urgent care when the surgery is closed, please call 111.
When you call for an appointment, please help the reception team find the most suitable appointment for you. The doctors have asked that you give very brief details of the reason for the appointment so that you can be directed to the most appropriate clinician who can deal with your problem. The reception team are bound by exactly the same confidentiality rules as the doctors. Their only interest in knowing a little bit about why you need the appointment is to find the soonest most appropriate appointment for you, so your help and cooperation is very much appreciated.
GP appointments are usually 10 minutes long. If you feel you need longer, please discuss this with the receptionist when booking your appointment.
Morning surgery runs from 08:30 – 12:00. Urgent problems that need to be seen the same day are seen in an emergency clinic starting at midday. From 13:00 all same day problems are dealt with by the duty doctor. Daily emergency surgeries are run from 15:00 – 18:30.
Please arrive in good time and book in at reception. If you cannot attend for your appointment, please let us know as soon as possible in order that your appointment can be offered to another patient.
On occasions, surgeries can run late because earlier consultations have taken longer than normal or your doctor has been called out to an emergency. We ask for your understanding and patience at such times.
The main switchboard is closed between 13:00 and 14:00 each day. You may attend the surgery in person during the lunch hour to book appointments, collect prescriptions etc.
The doctors and nurses are not generally in attendance at this time although a duty doctor and nurse are on call. In the event of an emergency which will not wait until we re-open, please telephone 01869 322750 (between 13:00 and 14:00 only).
Sometimes you may find it helpful to speak to the doctor by telephone rather than face-to-face. The surgery offers a limited number of pre-booked telephone consultations each week. These are booked to an appointed time, and the doctor will call you then for the consultation. Telephone consultations are not always appropriate, but if, for example, the doctor does not have to carry out a physical examination, or is following up a pre-existing problem with you, it may be an alternative to consider.
Our receptionists may on occasions offer you a telephone consultation as an alternative to a face-to-face appointment if it is appropriate. You always have the choice of accepting it or not.
If you have asked us to call you on a mobile phone, please make sure it is switched on and you have a phone signal where you are going to be. If possible, please leave a landline number as an alternative.
If you miss the call you requested, we cannot guarantee that another call can be made again the same day.
Walk-in Bloods Clinic
The practice operates a walk-in service for patients requiring a blood test every Tuesday morning.
We ask that you arrive between 8.00am and 10.30am and check in with the reception desk team, so that we know you are waiting to be seen.
Patients are seen in the order in which they arrive at the surgery.
A GP registrar (a qualified hospital doctor) usually joins us each year to gain experience of general practice before being allowed to practice independently. In addition medical students from University College London Medical School, together with student nurses and midwives, join us to experience general practice.
Patients will be asked to give consent if it is proposed to video their consultation for training purposes or if a student is to be present to observe.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you feel you need a home visit, you can help us by calling reception before 10:00. The doctor will usually telephone you to discuss your problem before making the visit.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Cancellations & Reminders
Cancel an Appointment
It is important that you inform the practice if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the practice that you are unable to attend, you may be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the practice patient list.
You can also view or cancel appointments using your online access acount, or reply to the text appointment reminder with the single word "CANCEL", which will automatically cancel your appointment.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Extended Practice Opening Hours
We offer a range of GP face to face, telephone and eConsult appointments on Tuesday mornings between 07:00 and 08:00, and on Wednesday evenings between 18:30 – 20:00.
All extended hours appointments must be pre-booked.
If your GP has referred you for treatment at a hospital, you will usually be asked to book the hospital appointment yourself at a time that is suitable for you.
Book your appointment on line or by telephone
If you have been referred to a hospital or clinic through the NHS e-Referral Service, booking your appointment online is easy, safe and secure.
You will need:
- The booking reference number stated on the booking letter
- The password you received from your referrer (e.g. GP practice)
If you have been referred but do not have your booking reference number or password, please call 01869 249333 and ask to speak to the practice secretary.
Online - browse to https://www.ebs.ncrs.nhs.uk/
By Telephone - Call The Appointment Line (TAL): 0345 60 88 88 8 open every day 7.00am - 10.00pm (Textphone services are available on 0345 8 50 22 50)
How to Choose Your Hospital or Clinic
In some cases you will have more than one clinic or hospital to choose from. The list of options will be the same whether you decide to book online or over the phone.
Before you select your clinic and appointment slot, consider all the options such as:
- How long do I have to wait for my first appointment?
- How quickly can I start my treatment?
- How far away is the hospital or clinic?
In most cases you have the legal right to choose the hospital or service you'd like to go to. This will include many private hospitals, as long as they provide services to the NHS.
For more information on GP referrals download the leaflet below: