eConsult - A quick and easy way to consult a GP

UNFORTUNATELY DUE TO A COVID OUTBREAK WE FIND OURSELVES VERY SHORT STAFFED. 

PLEASE ONLY CONTACT THE SURGERY IF IT IS URGENT FOR TODAY. 

THANK YOU FOR YOUR SUPPORT AND UNDERSTANDING. 

Information about eConsult

Please note that completing an eConsult will result in a telephone call in the first instance so please ensure you leave an up to date telephone number that you can be reached on. 

If the clinician feels that a face to face is appropriate/required then you will be booked in and seen in a timely manner appropriate to your needs. 

You can contact the surgery in the morning and receive a telephone response on any working day. This will enable you to have a same day telephone or face to face appointment if this is required. Here's how to arrange this:

  • All e-Consultations with be reviewed by our Care Coordinators who will either respond to you directly if this is an administrative question they can answer, or be passed on to the most appropriate person to deal with this. This could include our clinical pharmacist, a nurse or advanced nurse practitioner or one of the GPs.
  • If you feel that your problem is best addressed by your usual GP, please first check which days your usual GP is working - see when your usual GP is available.
  • Complete an online e-Consultation before 12:00pm and you will be added to a clinician's list for the day. If you eConsult after 12:00pm, for non-urgent matters, you may receive a response on the next working day. If your usual GP is not available, your eConsult may be passed to another clinician for review.
  • If you would like to talk to a GP, we cannot guarantee an exact time for this to occur, but please let us know if you have a preference so that we can try and accommodate this.
  • Please do not email or use the practice contact form. We no longer accept emails to the practice email address regarding clinical matters.
  • Please do not use eConsult to book nurse appointments. Blood tests can be booked through GP online services, for other nurse appointments you can telephone 01869 249333 and make a nurse appointment.
  • GPs will no longer be booking routine follow-up appointments - if you are advised that a follow-up appointment is necessary, you will be advised to contact the GP when the follow up is due (i.e. if your GP has advised that you need a follow up in 6 weeks, you should submit an e-Consultation in 6 weeks’ time, in the morning on a day of the week your GP is working). This is YOUR responsibility to arrange.