The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. Listening to the views of patients and staff helps the practice identify what is working well, what can be improved and how.

You can provide feedback to be included in the Friends and Family Test monthly data by responding to a text message or email sent to you after you have contacted Bicester Health Centre. You can provide FFT feedback on the tablet in the practice waiting area, or you can request a paper questionnaire from the reception desk in the practice.

You can view the Friends and Family Test results each month on the NHS Friends and Family site.

We offer equitable and accessible high quality clinical care to all our patients. We work in partnership with our patients to navigate the changes in their health and ensure that they receive the best possible care available to them.

Last CQC Review: 6 July 2023

Commissioner details

Our commissioner is Buckinghamshire, Oxfordshire and Berkshire West Integrated Care Board (BOB ICB). Full contact details are available at: the BOB ICB website

Please do not include confidential patient information in enquiries to email addresses in the link above, and do not use the ICB details to contact this GP practice.

For general enquiries to BOB ICB please get in touch via: bobicb.enquiries@nhs.net or write to:

Buckinghamshire, Oxfordshire, Berkshire West ICB
Unipart House
Garsington Road
Cowley
OX4 2PG