Practice Updates

29th Sep

Scam warning involving the recently deployed NHS Test and Trace app

People are pretending to be from NHS Test and Trace informing you that you've been in close contact with someone who has tested positive for coronavirus and advising that you need to have a test. They say that they need your card details as you have to pay for the test. This is not true. The NHS tests for coronavirus are free. If you get a genuine email, text or call from NHS Test and Trace they will never ask you to pay for a test or for your bank/card details.

Emails and text messages have been sent out to people in England by the government asking people to download the test and trace app.  Should any patient raise concerns about receiving such a message you can assure them that there is existing law which allows confidential patient information to be used and shared appropriately and lawfully in a public health emergency.   Due to the ongoing COVID-19 pandemic, there is a requirement for public bodies to share relevant personal data to protect against serious threats to public health.   This is covered under GDPR Article 9(2)(i) – the processing is necessary for reasons of public interest in the area of public health and DPA 2018 – Schedule 1, Part 1, Section 3 – public health purposes.

More information including a link to the test and trace privacy notice which contains the legal basis is available here:

25th Aug

Corona Virus - Stop The Spread

The number of coronavirus cases in Oxford is rising, particularly among 20 to 30 year olds. While you may not experience the worst of the symptoms yourself, you may pass it onto loved ones who do. It is up to each of us to stop the virus spreading. Play your part to help stop the spread: keep your distance, wash your hands regularly, wear a face covering, and avoid car sharing if you can. If you have any coronavirus symptoms, you must self-isolate immediately and call 119 to book a test. And if you’ve been abroad to a country that is not on the exemption list, you must by law self-isolate for 14 days.

29th Jul

Generation Games - 6th Home Exercise film is now available

This is an easy to follow class; the whole body will be warmed up, followed by an endurance section to work your heart and then finishes with some stretches to cool down. 

Click here or visit

11th Jun


We are working to minimise the number of visits you need to make to the practice. However, there will be some appointments that we arrange that can only be on a face to face basis. In order to keep you, other patients and our staff safe, please ensure that you have a face covering before you come in to the practice. We regret that we will decline entry to any patient who cannot or does not comply with this requirement. If you do not have a mask, you can use any cloth or garment that provides cover over your mouth and nose, for example a scarf, a cardigan or sweater.

Guidance on making your own face covering

5th Jun

Changes to Appointment Systems

Bicester practices are continuing to improve their appointment systems.

As many of you will be aware the coronavirus pandemic has necessitated a shift away from a largely face-to-face GP consultation model with pre-bookable appointments, to a telephone-based system.

These changes have been made to keep you and our NHS staff safe. We are now planning to continue to improve and adapt these systems for the medium and longer term.

The changes that we have made so far have enabled us to respond to the majority of demands for care on the day patients contact us. This has meant an end to potentially long waits for an appointment. We all want to continue to enjoy the benefits of these changes whilst improving access to your usual doctor and where necessary to enable people to be seen for a face to face examination. All Bicester GP surgeries are therefore planning to move forward with a primarily same-day access system for patient care. There will no longer be pre-bookable future appointments. To make things simple for all Bicester patients, whatever surgery you are registered with, we have come up with a simple instruction guide for accessing GP services:

 1) Where possible, particularly for non-urgent matters, please contact the surgery on the days when your usual GP will be working. This information can be found on your practice website.

 2) Contact the surgery before 12.30pm for all routine matters.

 3) “eConsultations” (accessed via the home page of each practice's website) are an affective and preferred way of contacting the practice for all matters. This helps keen phone lines free for emergencies. This secure form of communication has built in clinical triage (you will be asked questions about your condition when you complete the form) which helps rule out important or dangerous conditions that may require you to be seen more urgently. The system also allows you to provide all the information you feel is important at a time of your choosing, without being rushed. The GP will email, text or ring you in response within one working day, or sooner if you indicate that this is urgent.

 4) You may still telephone the practice for any non-urgent matters before 12.30pm. Urgent matters can be telephoned through later than this, but there is no guarantee that you will receive a response on the same day. This will be at the discretion of the clinician.

If you telephone the practice our Patient Coordinators will ask you for more information to help find the right person to address your needs. This may not be your GP as all Bicester practices now have Clinical Pharmacists, Advanced Nurse Practitioners and other clinicians who may be more appropriate to deal with your problem. You may even be directed away from the surgery for example to the optician services providing care for eye conditions, or the community pharmacies who can provide a variety of medical services including antibiotic treatments for simple cystitis.  Please help our patient coordinators by answering their questions.

We hope these changes will continue to keep you safe and our NHS and primary care services running efficiently and safely and that we can respond to the majority of clinical needs within one working day.

If there are areas in which you feel we could improve what we are doing please contact the surgery or our patient participation groups to give your constructive feedback


13th Mar


All patients are asked to note that important new measures are now in place as part of the management of coronavirus in Bicester and the surrounding districts. These measures help to protect all patients by minimising the need for patients to attend practice premises when a telephone or online appointment may suffice, and in addition also minimises healthcare staff from possible exposure to COVID-19.

From Friday 13 March the booking of all NEW routine appointments has been suspended at all of the three Bicester GP practices (Alchester Medical Group, Bicester Health Centre and Montgomery-House Surgery. Patients can continue to request an urgent same day appointment through the practice’s eConsult or by telephone.

If a patient has an existing appointment the practice will make contact before the appointment to advise whether the patient should attend in person.  Clinicians may call the patient by telephone to discuss the medical issue, and only if appropriate invite the patient to a face to face consultation.

Where the availability of clinicians is affected by the virus, or patient demand increases, currently booked routine appointments may also need to be cancelled in the future.

For further service updates please visit our website regularly. For COVID-19 coronavirus advice, please visit

7th Jan

End of the Fax Machine

In line with national NHS policy, Bicester Health Centre is ceasing use of fax communications. The fax line will close down at 6.00pm on Friday 28 February 2020.

23rd Sep 2019

Bicester Health Centre no longer offers routine ear syringing services


Regrettably, but in common with the other practices in the area, due to the high and increasing demands on general practice, we no longer have capacity to provide this service. We have asked OCCG to support us by commissioning this service from practices but they have declined to do so. In addition, there is not good evidence for the benefit of ear syringing (wax serves a protective function in preventing infection in the ear canal) and there is a small risk of harm (damage to the ear canal and even perforation of the ear drum). See our Ear Care page for information about self-treatment or clinics offering ear wax removal.