Service During Covid-19

Coronavirus restrictions remain in place in the GP practice.
FACE COVERING MANDATORY WHEN VISITING THE PRACTICE.

NHS England has advised that members of the public and patients should continue to wear face masks and maintain social distancing in all healthcare settings in England after 27 January 2022. Current infection prevention and control guidance from Public Health England has not changed and also advises that face masks should be worn in healthcare settings.
We regret that we will decline entry to anyone without a face covering. 

Click here for more information on Covid-19 regulations

What will happen when I come to the surgery for my appointment?

When you arrive at the surgery the doors will be closed. Please wait outside and a member of our care coordinating team will let you in.

Once inside the building, you can let your GP know you've arrived by checking in at the self-service terminal, it will then tell you which waiting room to wait in.

Your GP will come out and call you in when they are ready to see you. 

Please ensure you wear your face covering (unless excempt) to help us to protect our more vunerable patients from covid-19.

Please be patient

Our health services are under enormous pressure - local GPs are seeing a 30% rise in request for appointments - but we are open and here when needed. Our GPs still run an out of hours service for emergencies. You can help us and help yourself by making sure you get the right care, in the right place, at the right time appropriate for your needs. Our staff deserve to be treated with respect and consideration at all times, so please continue to be kind to our staff, socially distance where possible and wear a face mask in healthcare settings.

Why are GP practices still working differently?

All Oxfordshire GP practices have been open throughout the pandemic and during all lockdown periods and continue to be so. However, to protect everyone, we must maintain infection control and minimise unnecessary physical contact.

How are practices working now?

Most appointments are being triaged and a clinician will ring you back to understand the urgency and type of contact required.
However, some patients can book face-to-face or a telephone consultation with a clinician – please check with your practice.

What is triage?

You will be assessed to decide who needs:
• To be seen in person
• A phone consultation
• A video consultation
• Help from a community pharmacy.

Why do receptionists ask personal questions?

GP reception staff are a vital part of the health care team and ask questions to direct you to the best care. They are supported by the highly trained clinical teams and are skilled in assisting with triage. They also work to strict codes of patient confidentiality.

I wanted to see my GP, so why am I seeing someone else?

Many GP practice teams now include a range of professionals (e.g. physician associates, pharmacists, paramedics, advanced nurse practitioners) who can diagnose and treat health conditions. This ensures you see the right person at the right time more quickly.

Where else can I get help?

Visit www.nhs.uk for advice on common symptoms and a list of local services or speak to your community pharmacist first for advice on minor illnesses.


Find your nearest: nhs.uk/service-search/find-a-pharmacy

What about emergencies?

Always dial 999 in a life-threatening emergency.

If you need help with minor injuries at any time or urgent care when your GP practice or community pharmacy is closed visit NHS 111 Online or dial 111 if you do not have internet access.