Service During Covid-19
What will happen when I come to the surgery for my appointment?
We ask that all patients visiting the surgery continue to wear a mask to protect our vunerable patients.
Once you arrive, you can let your GP know you've arrived by checking in at the self-service terminal, it will then tell you which waiting room to wait in.
Your GP will come out and call you in when they are ready to see you.
Please be patient
Our health services are under enormous pressure - local GPs are seeing a 30% rise in request for appointments - but we are open and here when needed. Our GPs still run an out of hours service for emergencies. You can help us and help yourself by making sure you get the right care, in the right place, at the right time appropriate for your needs. Our staff deserve to be treated with respect and consideration at all times, so please continue to be kind to our staff, socially distance where possible and wear a face mask in healthcare settings.
Why are GP practices still working differently?
All Oxfordshire GP practices have been open throughout the pandemic and during all lockdown periods and continue to be so. However, to protect everyone, we must maintain infection control and minimise unnecessary physical contact.
What is triage?
You will be telephoned by a clinician to decide who needs:
• To be seen in person
• A video consultation
• Help from a community pharmacy.
Our reception staff are a vital part of the health care team and will ask questions to direct you to the best person to treat you. They are supported by the highly trained clinical teams and are skilled in assisting with triage. They work to the same patient confidentially regulations as all of the clinicians and will ensure you are contacted in an appropriate time frame.
I wanted to see my GP, so why am I seeing someone else?
Many GP practice teams now include a range of professionals (e.g. physician associates, pharmacists, paramedics, advanced nurse practitioners) who can diagnose and treat health conditions. This ensures you see the right person at the right time more quickly.
What about emergencies?
Always dial 999 in a life-threatening emergency.
If you need help with minor injuries at any time or urgent care when your GP practice or community pharmacy is closed visit NHS 111 Online or dial 111 if you do not have internet access.